Collections, Mortgage Reports, ONLINE Information Services, Rental Exchange, Utility Exchange, Web Credit Bureau |

October 3, 2014

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Shellshock Bash Bug: ONLINE Information Services’ Technology and Data Protected

“Shellshock Bash” Bug: ONLINE Information Services’ Technology and Data Protected

ONLINE has recently received requests for information regarding the “Shellshock Bash” bug vulnerability, and its potential impact on ONLINE’s systems. We would like to assure you that ONLINE’s systems and data are protected from this vulnerability, and we have had no issues relating to this bug.
ONLINE’s Internet services are primarily based on Windows operating system servers which are NOT affected by the problems with “bash.” The few servers we maintain that are Linux based have been updated and patched. ONLINE has verified the patches to ensure that our systems are as secure as possible at the present time. Industry solutions for the “bash” issues are evolving and changing rapidly. Be assured that ONLINE is monitoring all software vendors for their most recent changes, and we will implement additional patches as required.
For more information on this bug you can go here: https://www.us-cert.gov/ncas/alerts/TA14-268A. Security of your data is paramount at ONLINE. Please contact us with any questions you may have.
Sincerely,
ONLINE Information Services
CustomerService@ONLINEis.com
www.ONLINEis.com
Collections Clients: (800) 917-7817
Utility Exchange Clients: (800) 234-7683
Rental Exchange Clients: (877) 262-6851
Mortgage Clients: (800) 447-1336
Collections, ONLINE Information Services, Utility Exchange |

April 15, 2014

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Visit ONLINE Collections at the 2014 AGA/EEI Customer Service Conference & Expo.

During the 2014 AGA/EEI Customer Service Conference & Expo at the Hyatt Regency in San Francisco, CA,  be sure to visit ONLINE April 22-23 at Booth 704 to learn why utilities across the nation are choosing ONLINE Collections to eliminate their bad debt.
An industry leader for almost 60 years, ONLINE Collections offers a total approach to eliminating your bad debt. With our exclusive Exchange Advantage and cutting-edge predictive dialer technology, ONLINE is the industry leader in utility collections, contacting more debtors more frequently than any other service.
One of the biggest benefits of working with ONLINE Collections is our proprietary “Exchange Network” comprised of utility service providers and property managers throughout the nation. Designed specifically to overcome the most difficult obstacles in the recovery process, our “Exchange Advantage” helps us avoid common stopping points, such as outdated phone numbers and addresses, when locating debtors.

Be sure to visit Booth 704 to learn why utilities throughout the US have chosen ONLINE Collections!

Sincerely,
ONLINE Collections
Collections, Mortgage Reports, ONLINE Information Services, Rental Exchange, Utility Exchange, Web Credit Bureau |

April 11, 2014

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ONLINE’s Systems Unaffected by “Heartbleed” Security Flaw

As you may have read in the news, a new security vulnerability nicknamed “Heartbleed” was recently discovered.  Heartbleed is a serious flaw in a feature of a popular SSL software package called OpenSSL.  This package is used on almost all Linux servers to secure transmissions.

Please be aware that ONLINE’s systems are not affected by Heartbleed because we use Microsoft servers, which do not use OpenSSL.  This means they are not vulnerable to this threat, and our client and consumer data remains secure. In addition, ONLINE employs IP address restrictions and two-factor user authentication, and we require users to change passwords regularly, all of which help mitigate security threats.

As always, if you have questions or concerns, please do not hesitate to contact us.
ONLINE Information Services, Inc.
CustomerService@ONLINEis.com