Privacy Notice

Last Updated 6/30/2020 10:45 AM

ONLINE Information Services

This communication is an attempt to collect a debt by a debt collector and any information obtained may be used for that purpose.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.

The Way We Use Information

We do not use customer information we have obtained about you for any purpose other than to service or manage your account(s) in the ordinary course of our business.

Our Commitment to Data Security

This site uses reasonable security measures in place to protect Personal Information against loss, misuse, disclosure, alteration or destruction of information under our control.


It is our policy that visitors to our Site who are under the age of 18 should not post on or provide any information to this Site without the consent of their parents. This Site is not designed for or intended for use by persons under the age of 18.


A technology called "cookies" may be used to collect identification information and/or internet protocol ("IP") address information.

Information collected might include the browser used by you, and the operating systems. ONLINE does not respond to Do Not Track signals.

ONLINE has collected the following categories of personal information from consumers within the past twelve (12) months:

  1. health insurance information;
  2. personal identifying information, like name, alias, address and account name and number, financial information, social security number, as well as other identifying information;
  3. characteristics such as age, gender, etc.;
  4. retail information;
  5. internet activity on our website and internet protocol address information;
  6. audio, electronic, or similar information including call recordings. Recordings are made when the consumer has a telephone conversation with us. (NOTE: calls made by ONLINE to consumers and calls made by consumers to ONLINE are recorded and may be monitored);
  7. Commercial information, including records of personal property, and products or services purchased;
  8. professional and employment related information;
  9. educational information, degree, etc.;
  10. Inferences drawn from other information.
We collect most of this personal information from our clients or from you or your authorized representative by telephone or written communications. However, we may also collect information: From publicly accessible sources; from our service providers, from other third parties and from third parties with your consent; from activity on our website.

We regularly use or disclose personal information for one or more of the following business purposes: to help deliver our services and run our business; for customer service purposes; to third parties; and to others as required or authorized by applicable law.

ONLINE does not sell personal information. We do not allow our third-party service providers to sell your information or otherwise use it for marketing purposes.

We may revise this Privacy Policy from time to time. Modifications to the Privacy Policy go into immediate effect after they have been posted. See Last Updated date at the beginning of this Privacy Policy. If you do not agree with the policy, you should cease use of the site immediately.

General Contact Information

To contact us generally, you may write to us at:

ONLINE Information Services
P.O. Box 1489
Winterville, North Carolina 28590
You can correct errors in your personal information by logging onto: or by calling us at (800) 917-7817.

To Make a Payments

To make a Payment, please click HERE or call us at (855) 254-6597..

Under the California Consumer Privacy Act (CCPA), California residents may have the right to request, free of charge, that a business disclose the following information. Once we receive and confirm your verifiable consumer request, we will disclose:

The categories of personal information that it has collected about that consumer.

The categories of sources from which the personal information is collected.

The business or commercial purpose for collecting or selling personal information.

The categories of third parties with whom the business shares personal information.

The specific pieces of personal information it has collected about that consumer.

To send us a verifiable request for information, include your full name, address, date of birth, account number if applicable, and the last four digits of your Social Security number, directed to:

ONLINE Information Services
P.O. Box 1489
Winterville, North Carolina 28590
or call (800) 917-7817.

A consumer can designate an authorized agent to make a request under the CCPA by sending us a notarized power of attorney. You must verify your identity and provide authorization to speak with your authorized agent. You must describe your request with sufficient detail to enable us to respond to your request.

You have the right to request that we delete your personal information, subject to certain exceptions. If the information ONLINE maintains about you falls into one or more exceptions, ONLINE may not be able to delete the information at your request.

A consumer has a right not to receive discriminatory treatment by us for the exercise of the privacy rights as described herein.