ONLINE Utility Exchange

Our premier bad-debt elimination
tool is the overwhelming choice of
utility providers nationwide.


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ID Verificiation

Our Utility Exchange features powerful ID Verification
capabilities that automatically determine if
the SSN and name provided by the applicant match.


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Our Promise

We Eliminate Your Bad Debt.


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Exchange Advantage

Recover past-dues by capturing
and updating debtor contact
information in real time.


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Who We Are

ONLINE StaffThe ONLINE Utility Exchange is our premier bad-debt management tool. It is the overwhelming choice of utility providers nationwide who want to eliminate their bad debt via enhanced credit reports and industry-leading collections services. Available via the internet or through integrations with leading CIS platforms, the ONLINE Utility Exchange also offers tools to help utility companies comply with important regulations, including the Red Flags Rule.

Interested in learning more about the ONLINE Utility Exchange? Request more information or call us today at (866) 630-6400.

Why Choose ONLINE

more-12A large part of our success in eliminating your bad debt is due to ONLINE’s proprietary, national Exchange network. Designed to capture, track, and report payment history in real time through credit trade lines from our members, this network is comprised of utility companies just like yours and was designed to eliminate your bad debt.

The Exchange Advantage prevents customers from moving between service areas without paying you and your industry peers. This added layer of protection helps you recover past-dues on the back end by capturing and updating debtor contact information in real time. Also, because your debt is mentioned every time that customer applies for utility service, the Exchange Advantage helps make the money owed to you the most important debt for that customer.

Imagine being able to update bad phone numbers and bad addresses with the correct information every time your debtor applies for utility service. At ONLINE, this is a reality. Every day our Utility Exchange updates hundreds of new addresses and phone numbers with the most up-to-date information available. No other agency can offer this type of service to its customers.

Interested in learning more about the Exchange Advantage? Request more information or call us today at (866) 630-6400.

about-02Do you know if your applicants will be able to pay their utility bills – on time, or even at all? If you’re not using the ONLINE Utility Exchange, your answer is likely “no.”

Within seconds, the ONLINE Utility Exchange report shows you what type of credit risk each applicant poses to your business. This allows you to make accurate, objective, credit-based decisions on every applicant.

Interested? Request more information or call us today at (866) 630-6400.

more-08To both eliminate bad debt AND comply with the Red Flags Rule, you must capture accurate data at the point of application. So, knowing your applicants is extremely important! The ONLINE Utility Exchange features powerful ID Verification capabilities that automatically determine if the identification information provided by the applicant match.

Prevent application fraud and detect Red Flags! With the ONLINE Utility Exchange, your organization can verify that each applicant has provided you with accurate information, saving you money.

Interested in learning more about the ONLINE Utility Exchange? Request more information or call us today at (866) 630-6400.

services-03Let ONLINE take the guesswork out of Red Flag compliance. We have been consulting utility companies on Red Flag compliance with proven results long before most of our competitors had ever heard of this regulation.

ONLINE makes it easy for your CSRs to recognize possible Red Flags. Our easy-to-read reports include visual warnings whenever a Red Flag is detected, helping your organization comply with this important regulation at all stages of the relationship.

ONLINE is committed to providing our clients with the best applicant-screening and compliance tools available. As an ONLINE Utility Exchange customer, you’ll have access to:

  • Easy-to-read reports complete with visual warnings whenever a Red Flag is detected.
  • Instant ID verification.
  • Ongoing training based on your policies.
  • Policy and procedure writing based on your specific needs.
  • Cost-effective batch screening for your existing accounts.

If you are dissatisfied with your current Red Flag solutions or would like to learn more about this service, please contact us today at (866) 630-6400. Our compliance specialists are available to answer any questions you may have.

services-02When all of your attempts to collect from consumers have failed, refer your accounts to ONLINE Collections. ONLINE combines our proprietary Exchange Data, the experience of our professional collections staff, and the best technology in the industry to locate and collect from consumers who have skipped, owing you money. This means we can return more of the money consumers owe you quicker to ultimately reduce your bad debt.

The Exchange Advantage prevents customers from moving between service areas without paying you and your industry peers. This added layer of protection helps you recover past-dues on the back end by capturing, tracking, reporting and updating consumer information in real-time through credit trade lines from our members.

Also, because your debt is mentioned every time that customer applies for utility service, the Exchange Advantage helps make the money owed to you the most important debt for that customer. This network was designed to eliminate your bad debt.

Are you interested in learning more about the ONLINE Utility Exchange? Request more information or call us today at (866) 630-6400.

more-12From our client support staff, to our collections team, and leading edge technical resources, ONLINE strives to anticipate the needs of our clients and make it easy for you to do business with us. We pride ourselves on bringing professionalism and flexibility to the table.

We provide unmatched customer service and support to all our clients. Our professional Client Relations Staff is available to answer questions during the setup process and throughout your partnership with us. When you call ONLINE, you will speak with an industry specific Client Relations Representative dedicated to supporting you and your organization, not an answering machine or automated service system.

Our collectors are highly trained and know how to collect your utility accounts. Our training program is one of the best in the industry and is emulated by other agencies nationwide because it is extremely effective. We treat consumers the way we want to be treated. We do not believe in fear and intimidation tactics. We educate consumers and help them see the advantages of paying in full now. What this means for our clients is we help you eliminate your bad debt.

We offer secure web-based platforms, and when possible utilize automation and other technologies. ONLINE is continuously striving to make our processes better, which translates into more dollars recovered, less headaches, and greater competitive advantage for our customers.

To request more information, call us today at (866) 630-6400.

more-12Turning over your accounts to ONLINE is easier than ever before. We accept account information in many popular formats via our secure website and provide you with data layouts that can be customized to fit your needs. The benefit to you is that your data is entered into our collections system more accurately and efficiently than any other service, allowing ONLINE to spend more time collecting your money.

Experience the impact that ONLINE Collections can have on your bottom line. Try us RISK FREE with no hidden fees or startup costs. Learn more by calling us today at (866) 630-6400.

more-12When you partner with ONLINE, you will have access to industry-leading training programs. ONLINE’s compliance specialists are available to help you create, enhance, and/or modify your deposit and Red Flag policies. We are available at all stages, including program development and initial and refresher training for your CSRs.

ONLINE has a vast amount of experience and we have consulted with and crafted policies for utility companies across the nation. We utilize best practices in the implementation and use of utility products and services. We’ll be happy to help you revise or craft new policies and procedures to ensure your organization is in full compliance.

If you would like one of our specialists to help with the review of your policies and procedures based on our experience, or with program development, training, or review, please let us know. To request more information, call us today at (866) 630-6400.

Your Total Solution for Eliminating Bad Debt!

Integrated Solutions

ONLINE has successfully partnered with the following vendors to integrate our services with several industry-leading platforms. Determine credit risk, prevent fraud, and comply with the Red Flag Rules all through your CIS!

Access the power of the ONLINE Utility Exchange through your Customer Information System (CIS)!

Don’t see your vendor listed? Interested in activating ONLINE’s services within your system? Please contact Sales for assistance.

Software vendors interested in partnering with ONLINE, click here.

Our Integrated Partners

Interested? Request more information or call us today at (866) 630-6400.

Testimonials

  • “ONLINE has proven to be an excellent resource for our company. It’s a very fair, efficient and accurate method for determining the risk, on a case by case basis, of extending credit to new members. We have been satisfied members since 2000.”

    Testimonial 1
    Testimonial 1
  • “ONLINE Utility Exchange has made a positive impact in processing new client orders. It has taken the guesswork out of determining deposits and is now crucial to help mitigate our unpaid debts. Thank you for providing this valuable service!”

    Testimonial 2
    Testimonial 2
  • “We have been using the ONLINE Utility Exchange for about a year. It is a wonderful tool for us in determining risk when we have a new applicant. It also helps us in our “Red Flag” compliance.”

    Testimonial 3
    Testimonial 3
  • “Our Cooperative, Inc. has been using the ONLINE Utility Exchange since October 2004 to establish criteria for customer deposit levels. We have found the service to be very easy for our customer service representatives to use and we seem to have fewer issues with new customers paying deposits. I would highly recommend ONLINE to other utility businesses.”

    Testimonial 4
    Testimonial 4
  • “ONLINE has proven to be an excellent tool for our Cooperative. It’s a very fair, efficient and accurate method for determining the risk, on a case by case basis, of extending credit to new members. We have been satisfied members since 2000.”

    Testimonial 5
    Testimonial 5
  • “The Power Association contracted with ONLINE Utility Exchange in January 2005. It was an easy transition ONLINE has been a great tool for us in setting our deposits and has cut back on the amount of our write offs. The staff at ONLINE has always been great to work with and they are always willing to help us when we have questions or problems.”

    Testimonial 6
    Testimonial 6

Exchange Advantage

Brainstorm Session ONLINE’s proprietary Exchange Advantage prevents customers from moving between service areas without paying you and your industry peers. This added layer of protection helps you prevent bad debt at the point of application by accurately assessing a deposit or making the correct leasing decision. And allows ONLINE to recover your bad debt on the back end by capturing and updating debtor contact information in real time.

The Exchange is designed to capture, track, and report industry specific payment history in real time from our members; this network was designed to eliminate your bad debt.

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ONLINE is committed to your success and focused on one simple goal:

to eliminate your bad debt.